I cannot take their word for it, seeing as they have zero experience with Captivate. They attest that “even though Optional is selected that doesn’t mean it isn’t required”. The SuccessFactors team is telling us to change our quiz to Optional rather than Pass Required. Status Representation: Incomplete -> Passed/Failedġ. This team has also told us that SCORM 2004 is not compatible with SuccessFactors and thus we are to use Scorm 1.2 edition 3. Many of our courses require users to complete the quiz to receive credit. Our SuccessFactors team affirms it is a problem with the settings we have in our Captivate courses. We believe it is a connection or networking error on the part of the LMS and/or company network. Our team has scoured our settings for inconsistencies and error and found nothing abnormal. We are also experiencing users being frozen in a quiz if they were to leave and return to the course. Users are experiencing scoring issues (at random- some have issues some don’t) when they finish a course receiving a 96% but the LMS reports a different percentage. My ID team and our LMS management team have gone back and forth on an issue involving the courses we are loading to the LMS.
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